Shipping Policy

Last updated: 2026

This Shipping Policy explains how shipping information is handled for orders placed through shopiloq.com.

1. Delivery times

Estimated delivery times are shown during the order process or communicated after an order is confirmed. Timing may vary based on destination, product availability and carrier schedules.

2. Shipping costs

Shipping costs, if any, are displayed before an order is submitted. Customers should review the total order amount before confirming.

3. Partner couriers

Orders may be delivered through third-party carriers or logistics partners selected according to destination and service availability.

4. Order tracking

Where tracking is available, the tracking number or delivery update may be provided by email, SMS or another contact method supplied with the order.

5. Payment and delivery details

Payment and delivery options are displayed during the order process. Customers should make sure the delivery address and contact details are accurate.

6. What to do if the package does not arrive

If a delivery has not arrived within the communicated timeframe, contact info@shopiloq.com with your name, contact details and order reference.

7. Damaged package

If a package appears damaged on arrival, document the condition and contact us as soon as possible at info@shopiloq.com.

8. Unreachable addresses

If a delivery address is incomplete or unreachable, the carrier or support team may contact the customer for clarification. Incorrect address details can delay delivery.

9. International shipping

Availability of international shipping depends on destination, product type and carrier service coverage. Any restrictions should be reviewed before order submission.

10. Shipping support contact

For shipping support, email info@shopiloq.com.