Refund & Return Policy | shopiloq

Refund & Return Policy

Last updated: 2026

This Refund & Return Policy explains how customers can contact shopiloq about a return or refund request.

1. Right to request a return

Customers may contact us about return eligibility by writing to info@shopiloq.com. Any mandatory consumer rights under applicable law remain unaffected, including the 14-day right of withdrawal under Directive 2011/83/EU.

2. How to request a refund

To request assistance, contact info@shopiloq.com and include the details needed to identify the order.

  • Full name used for the order
  • Email address or phone number used for the order
  • Order number or other order reference
  • Reason for the return or refund request

3. Product condition

Returned products should be kept in reasonable condition and include original accessories, manuals or packaging where applicable.

  • The product should not be intentionally damaged
  • All supplied parts should be included where possible
  • Proof of purchase may be requested

4. Return shipping costs

Return shipping arrangements depend on the reason for return, product condition and applicable consumer rules. Contact support before sending a product back.

5. Refund timeline

Refund timing depends on the review of the request, receipt of any required return and the payment method used for the order.

6. Defective product

If a product appears defective, contact us with a description, photos where useful and your order reference. Products benefit from the statutory two-year guarantee of conformity under Directive (EU) 2019/771.

  • Replacement may be offered where available and appropriate
  • Refund may be offered where required or agreed after review

7. Items not eligible for return

Some items may be excluded from return where this is required by hygiene, safety, customization or applicable legal rules.

8. Simplified procedure

  1. Email info@shopiloq.com
  2. Include your order reference and reason for the request
  3. Wait for instructions before sending anything back
  4. Package the product carefully if a return is approved
  5. Keep any shipping or tracking proof until the case is closed

9. Contact for refunds and returns

For refund and return support, email info@shopiloq.com.